IVN Technician Duties

IVN Help Desk Number: 701-777-6486. The automated IVN phone attendent will answer your call.

• Press 1 for Help Desk Services if you are having videoconferencing connection or equipment problems.If you are asked to leave a message, leave your name, site name/room, and phone number to call you back.
• Press 2 for Video Conference Scheduling-scheduling event information or questions.
• Press 3 for Audio Conferencing Scheduling-scheduling event information or questions.
• Press 4 for Office Staff -general questions or redirect calls.

 

Classroom Technician Duties are outlined as follows:

Operate IVN room equipment during all classes/events as assigned by the Distance Education Coordinator:

• Flip the power switches up that are located on the wall behind the Technicians desk.
• Have the equipment up and running at least 10-15 minutes before the class.
• If FBCC is the host of the course change the main camera to Instructor view.
• Monitor the operation of the equipment throughout the event.
• Pan/Tilt/Zoom cameras to participants speaking.
• Adjust microphone and speaker volumes as necessary.
• Operate computer applications as needed.

Assist IVN presenters/participants:

• Pay attention to the event/class and respond to needs as they arise—Stay Alert!
• Provide assistance and reassurance to any presenters at the site.
• Provide assistance to anyone with special needs.

Report technical difficulties immediately:

• Follow proper procedures to identify and respond to technical difficulties.
• Make the necessary calls (IVN Trouble Line, Technical Coordinator, etc.) to make sure the problem is resolved as quickly and with as little disruption to the event as possible.
• Document all  problems (i.e. Event Report, e-mail, etc.) and report the problem to your Distance Education Coordinator.

Help maintain classroom appearance and security:

• Check room appearance after each event (push in chairs, clear off tables, etc.).
• Shut down all TV Monitors and the flip down the 4 power switches behind the Technician's desk.
• Turn of the lights.
• Make sure windows and doors are locked before leaving the room unattended.